Refund Policy

Order cancellation conditions

Orders presenting foodstuffs with an optimal use-by date (BBD) and/or perishable foodstuffs with a best-before date (DLC) are not subject to the legal right of withdrawal and will therefore not be able to make the object of a cancellation request once the order has been validated by Bouiboui Shop.

On the other hand, with regard to ceramics and other objects in the "Not to eat" category, the Customer has a reflection period of fourteen (14) clear days, from the date of receipt of order, to return them, to Bouiboui Shop, provided that said items are returned intact, in their original packaging, unopened, accompanied by the delivery note received in the order. The return label must be requested by email:

In order to exercise your right of withdrawal on an order, please return your returns by post and follow the following steps:

1) Attach copy of invoice

2) Attach all of the following necessary information:

Last name, First name, Postal address, Email address, Order number, Order date, Products, Quantity, Customer signature.

The address is: Bouiboui Shop, 28 Impasse Laffage, 31330 Merville, France.

If the Customer fails to comply with these conditions, in particular the return conditions, Bouiboui Shop will not be able to refund or exchange the products concerned. Upon receipt of your return, a confirmation email will be sent to you. Under these conditions, the operation will be carried out within 15 days of receipt of your items and automatically on the account associated with the credit card used during payment.